Shipping and Local Delivery
At The Only Roses®, every delivery is a special delivery.
That’s why we guarantee that your order will arrive on time, every time. If your shipment is late, we would be happy to issue you a refund — except in cases of extreme weather delays and mishandling by shipping carriers, which are outside of our control.
The Only Roses® Same-Day Hand Delivery -- Southern California
We are pleased to offer same-day hand delivery of orders for Southern California residents. Our delivery area includes Los Angeles County, Orange County, Riverside County, San Bernardino County, Santa Barbara County, and San Diego County. Please note that this courier service can only be used for same-day deliveries, hand delivery or by special request made in advance. Please contact us to make special arrangements. A delivery fee will apply for all hand deliveries.
The Only Roses® Store Pickup
For no additional charge, you may pick up your order directly from our Westfield Santa Anita Mall store in Arcadia, CA. Please select your pickup date at checkout. Our flagship store opens seven days a week. Following is the store hours and address
Sunday through Thursday: 11:00 AM to 8:00 PM PST
Friday through Saturday: 10: 00 AM to 9:00 PM PST
Address: 400 S Baldwin Ave Ste 2135 Arcadia CA 91007
US Shipping
The Only Roses® exclusively employs commercial carriers such as UPS®, FedEx®, and GSO® to handle your arrangements. All orders placed before the daily cut-off time will ship that same day. We offer deliver to PO Boxes, APO/FPO addresses and select U.S. Territories.
Shipping Cut Off Time is 3:00 PM PST / 6:00 PM EST Monday through Friday
Canadian Shipping
The Only Roses® exclusively employs commercial carriers such as UPS® and DHL® to handle your arrangements. All orders placed before the daily cut-off time will ship that same day.
Shipping Cut Off Time is 3:00 PM PST / 6:00 PM EST Monday through Friday
Choose Your Delivery Date
When ordering all arrangements, we allow you to choose the specific date you would like your order to arrive at your desired location. Please note: Although it happens rarely, our couriers may deliver a package a day early if the shipment moves through their system very quickly.
When designing your box of everlasting roses, select your delivery date as your last step, or look for the delivery date picker on a pre-arrangement product.
Express and Overnight Shipping
If your chosen delivery date cannot be accommodated with Standard Shipping due to time restrictions, then you have the option of choosing an express shipping option for an additional charge. When reviewing the delivery date calendar, you will see a specific shipping price for the days covered by express shipping.
Shipping Fee Schedule (All US States Except California)
Three Days Express Shipping: $9.95/order
Two Days Express Shipping: $49.95/order
Next Day Express Shipping: $59.95/order
Shipping Fee Schedule (California)
Next Day Express Shipping: $9.95/order
Local Hand Delivery Fee Schedule (Southern California Only)
Delivery Fee: $10/order + $1/mile
International Shipping
INTERNATIONAL SHIPMENTS
All international orders are shipped via DHL or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced countries. We offer deliver to PO Boxes, APO/FPO addresses and select U.S. Territories.
PACKAGE TRACKING
We will send an email notification including tracking information when your package has shipped.
SHIPPING INSURANCE
All orders shipped both domestically or internationally do not come with package insurance. Please contact us to purchase package insurance.
INTERNATIONAL DUTIES AND TAXES
Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the order's ship-to address after the product has shipped may result in additional fees charged by the courier.
INTERNATIONAL CUSTOMS
All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held.
INTERNATIONAL TRANSPORTATION
All Everlasting® Rose arrangements are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.
Australia
Austria
Belgium
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Guernsey
Hong Kong
Hungary
India
Ireland
Israel
Italy
Jamaica
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Puerto Rico
Saint Lucia
San Marino
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Taiwan
Thailand
United Arab Emirates
United Kingdom
Delivery Time Frame and Fees
All orders shipped to addresses outside of the United States are shipped via UPS or DHL (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.
Fraud Prevention & Identity Verification
While it’s a rare occurrence, some orders may require additional processing time to resolve potential issues with fraud. Since we use a third-party verification system, we need to wait until clearance is received before dispatching an order that has been flagged. Our team will notify you as soon as the issue is resolved and we can process your order for shipment.
Any Questions About Shipping?
If you have any questions about your order contact the The Only Roses® Customer Service team: Monday - Friday: 9am to 6pm PST
Email: contact@theonlyroses.com
LiveChat: Available on www.theonlyroses.com
Phone: 1-833-IS4EVER (1-833-474-3837)