Our Guarantees

Guarantee

Everlasting Guarantee

Our goal is to bring timeless beauty to your space all year long, so each Everlasting Roses arrangement is guaranteed to last for at least a year.  Our innovative preservation process will keep your roses looking fresh, bright, and soft to the touch for 3 to 5 years after they arrive at your door.

In fact, we are so confident in our Everlasting Roses that we will replace your arrangement free of charge if your flowers look wilted within a year after your purchase. Small cracks or tears on the petals are normal if your flowers have been handled frequently over the year, but those minor imperfections usually don’t affect the overall look of your bouquet, so we only send replacements due to wilting.

Because each bouquet is especially made for you, we don’t accept returns. We’re confident that you won’t mind that all sales are final.

Please contact us immediately if it looks like your flowers have wilted prematurely. We may ask you to provide photographs as proof. Thank you, and we look forward to keeping you as an Everlasting customer.

 

Special Delivery Guarantee

We know that every THE ONLY ROSES delivery is a special delivery, so we guarantee that your order will arrive on time, every time. If your roses arrive late, we will be happy to issue a refund except in cases of extreme weather, natural disasters*, or any act of God.

 

 

*COVID-19 is considered a natural disaster and might slow delivery times slightly. We use third party carriers for shipping, and they are experiencing a bit of a slow-down. We recommend ordering early just in case. We also provide local hand delivery in Southern California. We stand by the delivery guarantee for local delivery even during COVID, as we know our drivers will take extra care to get you your special delivery on time.