Local Delivery and Shipping

At The Only Roses®, every delivery is a special delivery. 

That’s why we guarantee that your order will arrive on time, every time. If your shipment is late, we would be happy to issue you a refund — except in cases of extreme weather delays and mishandling by shipping carriers, which are outside of our control.

The Only Roses® Same-Day Hand Delivery -- Southern California

We are pleased to offer same-day hand delivery of orders for Southern California residents. Our delivery area includes Los Angeles County, Orange County, Riverside County, San Bernardino County, Santa Barbara County, and San Diego County. Please note that this courier service can only be used for same-day deliveries, hand delivery or by special request made in advance. Please contact us to make special arrangements. A delivery fee will apply for all hand deliveries.

Please note: This service is required for both the 35-inch tall rose bear and 15-inch tall rose bear.

The Only Roses® FedEx® Same-Day Delivery – Rest of The United States

For customers located outside of The Only Roses® Same-Day Hand Delivery area, we offer nationwide Fedex® same-day delivery in all major metropolitan areas within the United States. An extra rush charge will apply. The charge for same-day rush delivery depends on our order volume and the time you place the order. Please contact us to make special arrangements. A Fedex® same-day delivery fee will apply for all same-day deliveries.

Please note: This service is required for both the 35-inch tall rose bear and 15-inch tall rose bear.

The Only Roses® Showroom Pick up

For no additional charge, you may pick up your order directly from our showroom at 11711 Clark Street, Suite 103, Arcadia, CA 91006. Please select your pickup date at checkout. Our showroom is open Monday through Friday from 10:00 AM to 5:00 PM PST. Saturday and Sunday by appointment only.

US Shipping

The Only Roses® exclusively employs commercial carriers such as UPS®, FedEx®, and GSO® to handle your arrangements. All orders placed before the daily cut-off time will ship that same day. We offer deliver to PO Boxes, APO/FPO addresses and select U.S. Territories.

Shipping Cut Off Time

Ground shipping is 3:00 PM PST / 6:00 PM EST Monday through Friday

Next Day, Second Day, and Three-Day Express Shipping is 1:00 PM PST / 4:00 PM EST Monday through Saturday

Canadian Shipping

The Only Roses® exclusively employs commercial carriers such as UPS® and DHL® to handle your arrangements. All orders placed before the daily cut-off time will ship that same day.

Shipping Cut Off Time

Canadian Express Shipping is 1:00 PM PST / 4:00 PM EST Monday through Friday 

Choose Your Delivery Date

When ordering all arrangements, we allow you to choose the specific date you would like your order to arrive at your desired location. Please note: Although it happens rarely, our couriers may deliver a package a day early if the shipment moves through their system very quickly.

When designing your box of everlasting roses, select your delivery date as your last step, or look for the delivery date picker on a pre-arrangement product.

Express and Overnight Shipping

If your chosen delivery date cannot be accommodated with Standard Shipping due to time restrictions, then you have the option of choosing an express shipping option for an additional charge. When reviewing the delivery date calendar, you will see a specific shipping price for the days covered by express shipping.

International Shipping

INTERNATIONAL SHIPMENTS

All international orders are shipped via DHL or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced countries. We offer deliver to PO Boxes, APO/FPO addresses and select U.S. Territories.

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped.

SHIPPING INSURANCE

All orders shipped both domestically or internationally do not come with package insurance. Please contact us to purchase package insurance.

INTERNATIONAL DUTIES AND TAXES

Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the order's ship-to address after the product has shipped may result in additional fees charged by the courier.

INTERNATIONAL CUSTOMS

All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held.  

INTERNATIONAL TRANSPORTATION

All Everlasting® Rose arrangements are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.

Australia

Austria

Belgium

Canada

China

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Guernsey

Hong Kong

Hungary

India

Ireland

Israel

Italy

Jamaica

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Macao

Malaysia

Mexico

Monaco

Netherlands

New Zealand

Norway

Philippines

Poland

Portugal

Puerto Rico

Saint Lucia

San Marino

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Taiwan

Thailand

United Arab Emirates

United Kingdom

Delivery Time Frame and Fees

All orders shipped to addresses outside of the United States are shipped via UPS or DHL (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.

Fraud Prevention & Identity Verification

While it’s a rare occurrence, some orders may require additional processing time to resolve potential issues with fraud. Since we use a third-party verification system, we need to wait until clearance is received before dispatching an order that has been flagged. Our team will notify you as soon as the issue is resolved and we can process your order for shipment.

Any Questions About Shipping?

If you have any questions about your order contact the The Only Roses® Customer Service team: Monday - Friday: 9am to 6pm PST

Email: contact@theonlyroses.com

LiveChat: Available on www.theonlyroses.com

Phone: 1-833-IS4EVER (1-833-474-3837)